Therefore, despite the exponential growth in complexity due in particular to a permanent ambient innovation in the field of information technology and communications, IT department is trying to develop initiatives in line with Corporate objectives... that directly impact its ability to serve them.

• Business Alignment

Consideration of the essential strategic partnership between senior management and IT management, enterprise applications are also part of the logic beyond their own frame of complexity, among which are the contractual processes (technology acquisition, resource management, ...), project processes (planning, configuration management, regulatory constraints, ...), technical processes (architecture, integration, operation and maintenance, ...), and so on.

• Rethinking the People/Tool/Process triptych

To reverse this race inexorably pulling down the efficiency of investment, the solution involves a rethinking of the collaboration between Business and IT so that each contributes to value creation as part of its powers : to the Business, the knowledge of he market and processes to best serve customers and partners, to IT department the knowledge of technical and functional architectures to maintain the efficiency of the technical tools.